Terms of use

1. About these terms

These terms are an agreement between you and SocialClimb Marketing LTD, trading as Fit Finder, a company registered in England and Wales (company number 16858678), registered office 67 Illingworth, Windsor, SL4 4UP, United Kingdom (“we”, “us”). Contact: hello@getfitfinder.co.

By creating an account or using the app you accept these terms. Our app privacy policy (https://getfitfinder.co/app/privacy) explains how we use your information.

If you downloaded the app from Apple’s App Store, Apple’s Licensed Application End User License Agreement (the Standard EULA) also applies, and section 11 below applies. If you downloaded it from Google Play, Google Play’s terms also apply to your purchase. If these terms conflict with a store’s terms on a point the store requires, the store’s terms apply on that point.

2. What Fit Finder does, and what it does not do

• Fit Finder looks at a piece of clothing in a photo you choose and suggests products from online shops that look similar, with prices where a shop shows one and links to the shop.
• We do not sell anything. When you buy, you buy from the shop or marketplace, on its terms. Delivery, returns, refunds, sizing and product quality are between you and that shop.
• Identification is done by AI and may be wrong. Results may not be the exact item, brand or model. A “similar” result is a suggestion, not a promise that it is the same item. Check the listing before you buy.
• Prices and stock are set by shops and can change at any time. A price in the app is what was seen at the time shown and may be out of date when you open the shop. If no price could be confirmed, the app says so rather than estimating one.
• Alerts. With Fit Finder Pro you can ask us to watch a saved item and tell you when its price drops or it is back in stock. Without Pro, we watch the top matches of your latest locked find and can tell you when one changes; you can turn this off. Alerts are a best-effort service: we check shop pages from time to time, so an alert can be late or missed, a shop can stop us checking its pages, and the price or stock may have changed again by the time you look. Check at the shop before you buy. How alerts use your information is in the privacy policy.
• Some shops are reviewed by us. Others are labelled “Seller not checked by Fit Finder”. That includes resale marketplaces, where individual sellers list items. We do not vouch for any shop or seller. Take care, especially with second-hand and high-value items.
• Commission. Some shop links may be affiliate links (for example through the Awin network): if you buy through one, we may earn a commission from the shop. It never changes the price you pay, and results are never ordered by commission or by payments from shops.

3. Your account

You can make your free find (section 4) and buy Fit Finder Pro (section 5) without an account. With Fit Finder Pro you can also save and share items and get alerts without an account. An account lets you keep them if you change or reset your phone. During the beta you sign in with an email address and a one-time code sent to that address.

You must be at least 15 years old to use the app.

Keep access to your email account secure. You are responsible for activity on your account.

You can delete your account at any time in the app (You → Review account deletion) or at https://api.getfitfinder.co/account/delete. There is a 72-hour window in which you can cancel the request; after that, deletion is permanent. Deleting your account does not cancel a store subscription (see section 5).

4. Search allowance (fair use)

Each search has a real cost to us, so there is no free plan and no unlimited plan. You get one free find to try Fit Finder; after that, searching needs Fit Finder Pro, which has a weekly allowance.

• One free find: each person gets one photo search to try Fit Finder, once, not once a week. Its results are locked: you see how many matches and shops were found, the lowest price, how much you could save and blurred product images, but not the shops, product names, exact prices or links. Subscribe to Fit Finder Pro to unlock them. To keep costs under control, free finds may be unavailable for a while when many people are using them or when several have been used from the same network; you can still subscribe.
• Fit Finder Pro (weekly or monthly): 25 photo searches a week. Your free find does not count towards it.
• The week resets every Monday at 00:00 UTC (1am in British Summer Time). Unused searches do not roll over.
• A photo counts once in a week, however many times you retry or refine it, and only once it shows you results. A search that fails, finds nothing or is cancelled does not use your allowance.

We may change allowances for future weeks. If we reduce a paid allowance, we will tell you in advance and you can cancel before the change applies to you. We may pause searches for everyone if a provider fails or a spending limit is reached; searches that do not complete do not use your allowance.

5. Subscriptions

Fit Finder Pro is an auto-renewing subscription bought through the App Store or Google Play. The plans and prices are the same on both stores:

• Weekly: £4.99 per week. No free trial.
• Monthly: £14.99 per month, with a 3-day free trial for eligible new subscribers. The store decides eligibility (for example, if you have had a Fit Finder trial or subscription before, you may not be eligible).
• Payment is charged to your App Store or Google Play account when you confirm the purchase or, if you start a free trial, when the trial ends.
• Your subscription renews automatically at the same price and length unless you turn off auto-renewal at least 24 hours before the end of the current period. If you cancel before the free trial ends, you will not be charged; to be sure, cancel at least 24 hours before it ends. If you do not cancel, the monthly subscription starts when the trial ends and you are charged £14.99, then every month until you cancel. We remind you once, by push notification or email, before the trial turns into a paid subscription (see the privacy policy).
• To cancel: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions. Uninstalling the app or deleting your account does not cancel a subscription. After cancelling, you keep Pro until the end of the period you have paid for.
• Refunds for store purchases are handled by Apple or Google under their policies. We cannot issue refunds for store purchases ourselves.
• We may change prices for future periods. The store will tell you in advance and, where required, ask for your agreement. You can cancel before a change applies to you.
• Buying without an account: you can buy Pro before you sign in. The subscription then belongs to the app’s anonymous session on your device and to the store account you paid with. If you later sign in or create an account, your subscription and your finds move to that account. We recommend signing in, so you keep them if you change or reset your phone. The app’s Restore purchase option asks the App Store (on iPhone) or Google Play (on Android) for Pro purchases made with the store account on your device. Deleting the app does not cancel the subscription.
• If your subscription ends (you cancel, or a payment fails and the store’s grace period ends): you cannot start new finds; the results of your earlier finds are locked again, as for the free find, until you subscribe again; and items you saved while subscribed stay available, with their shop links, until you remove them. You do not get another free find.

Cancellation rights. When you subscribe, you ask for the service to start straight away. Under the Consumer Contracts Regulations 2013 you then lose the 14-day right to cancel once the service has started, but you keep all your other legal rights, including store refunds under the store’s policies.

6. Photos and acceptable use

You keep ownership of your photos. You give us permission to store and process each photo you pick, and the piece cut out of it, only to spot the clothing and run your search, for the short time described in the privacy policy, including sending them to our AI provider.

When you use the app you agree:

• to upload only photos you have the right to use for a search, including screenshots;
• never to upload images of children, or intimate or sexual images of anyone;
• not to upload anything illegal, sexual, violent, hateful or that invades anyone’s privacy;
• not to misuse the service: no automated or bulk searching, scraping, reselling access, getting around allowances or limits, reverse engineering beyond what the law allows, or attempts to break security or overload the service.

By picking a photo you confirm that you have the right to use it. The app does not run face recognition and never uses photos to identify anyone. We may suspend or close an account that seriously or repeatedly breaks these rules. Where reasonable we will tell you why first. If we close your account without good reason while you have a paid subscription, we will give you a pro-rata refund for the unused part of the period you have paid for.

7. Our content and your licence

The app and its content belong to us or our licensors. We give you a personal, non-transferable licence to use the app on devices you own or control, for your own non-commercial use, as allowed by the store you downloaded it from. Product names, images and brands in results belong to their owners and are shown only to help you find the item.

8. Changes and availability

Fit Finder is a new service and is in beta. It may sometimes be unavailable, and features may change. If we make a change that significantly affects a paid subscription, we will tell you in advance and you can cancel. If we close the service, we will give you at least 30 days’ notice where we can.

We may update these terms. If a change materially affects you, we will tell you in the app before it takes effect. The date at the top shows the latest version.

9. Our responsibility to you

If you are a consumer in the UK, you have legal rights, including that digital content and services are provided with reasonable care and skill and as described. Nothing in these terms limits those rights, or our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, we are not responsible for:

• goods, prices, delivery, returns or any other part of a purchase from a shop or seller: your contract for those is with them;
• the content of shop or marketplace websites we link to;
• losses that were not reasonably foreseeable when you started using the app, or business losses (the app is for personal use only).

Subject to the first paragraph of this section, our total liability to you for anything relating to the app is limited to the greater of £50 or the amount you paid for Fit Finder subscriptions in the 12 months before the claim.

10. Complaints and contact

Please contact hello@getfitfinder.co first; we aim to reply within 5 working days. For privacy questions, see the privacy policy.

11. If you got the app from Apple

• These terms are between you and us, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Apple is not responsible for any claims by you or anyone else relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If anyone claims the app infringes their intellectual property, we, not Apple, are responsible for dealing with it.
• You confirm you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. General

• If a court finds part of these terms invalid, the rest still applies.
• We may transfer this agreement to another business that takes over Fit Finder, in a way that does not reduce your rights. We will tell you if this happens.
• No one other than you, us and, for section 11, Apple has rights under these terms.
• If we do not enforce a term straight away, we can still enforce it later.

13. Law and courts

These terms are governed by the law of England and Wales. You can bring claims in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts, and your local mandatory consumer law still applies.